Course Overview:

Calm mind. Clear choices. Strong relationships. Learners pinpoint triggers, practice fast regulation micro-habits, and communicate with empathy to resolve conflict constructively—building trust and better decisions under pressure.

Learning Outcomes:

• Name emotions accurately to reduce hijack
• Use a 4-step regulation routine under pressure
• Resolve conflict with empathy and assertiveness
• Strengthen resilience and stress tolerance
• Coach others using practical EQ tools

Course Content:

Intro —

Objective: Understand EQ pillars; apply a quick control routine.

• EQ vs IQ; triggers & the amygdala
• Identify–Use–Understand–Adjust practice
• Empathy micro‑skills and listening drills

1‑Day —

Objective: EQ in communication and conflict scenarios.

• Emotion labeling; stories vs facts
• Respond vs react: pause, reframe, choose
• Assertive scripts for tough conversations
• EQ for teamwork and customer interactions

2‑Day —

Objective: Build resilient habits and leadership presence.

• Stress management toolset & recovery rituals
• Coaching with EQ (GROW)
• Relationship repair & trust‑building sequences
• Action plan + peer feedback

3‑Day —

Objective: Role‑play intensives and feedback to mastery.

• High‑stakes simulations and debriefs
• 360° peer coaching and facilitator feedback
• EQ playbook for the next 90 days

Formats: Intro, 1-Day, 2-Day, 3-Day
Audience: All functions; team leads & managers
Methods: Scenarios, drills, role-plays, coaching triads
Measurement & Support: Kirkpatrick 1–3 + 30/60/90 EQ plan